What is Zendesk?
Gartner Magic Quadrant APPS Leader in CRM Customer Engagement Solutions
Zendesk provides cloud-based client service software to businesses, assisting them in serving customers. Integration of chat channels, access to customer data, and access to the company's backend allow for higher customer satisfaction rates. The simple interface and front-end integration capabilities make it the preferred choice of leading businesses across all industries.
Affordable Zendesk Professional Services
Zendesk streamlines the labor-intensive process of providing customer service.
The Zendesk Service Suite enables intelligent, seamless support that flows across channels. Customers may connect at any time and from any location.
As a Zendesk Partner, we also assist you with the development of your Zendesk system at a reasonable cost and help you improve customer care through email, chat, phone, and social media messages.
As your business associate, we assist you in determining which platforms will meet your needs and simplify your life.
Launch & Optimization
Whether you are considering adding Zendesk as a solution or already purchased a subscription, we can help you integrate and optimize your system affordably.
Up to 30 hrs - Get it Now
One Time & Ongoing Configuration Help
Need a Zendesk expert to help maintain your system, but don't want to hire full time, we've got you covered. Either for ongoing support or just for one-time help with configuration.
Up to 15hrs - Get it Now
Up to 25 hrs - Get it Now
Monthly Support & Troubleshooting Hour
Doing it yourself and looking for a solution to an issue with one of your products or business rules, that only require guidance or best practices. Book a troubleshooting hour with one of our experts.
Up to 5hrs per month
Up to 10hrs per month
The Benefits of Zendesk?
* It gives your chat agents access to billing, sales, and customer information, in one place and provides the best solution to their queries.
* Customers don't need to wait for payment processing or order updates. Support representatives handle them in real-time.
* A few clicks to add a live chat feature to your online store. It doesn’t require advanced technical knowledge or specialized employee training - it is simple and easy to use!
* It is customizable and does not require extensive maintenance. This gives a better Return on Investment (ROI) and provides a Great Time to Value (TOV).
* You can integrate Zendesk with third-party applications such as Google Analytics and Salesforce to keep a record of your data.
Who is it Useful for?
Making customers feel valued is at the heart of the entire customer journey. Due to the inability to interact physically, E-commerce businesses find it difficult to demonstrate their customer-centric approach. This is where Zendesk can prove to be extremely useful.
Support - the Ticketing System
A beautifully simple system for tracking, prioritizing, and solving customer support tickets.
Integrated customer support that reduces customer effort to improve satisfaction and improves agent productivity. Easily scale your support operations with success metrics that are right for your business to capture efficiency, agent performance and customer experience. Includes more than 500 app integrations to extend account productivity and collaboration.
Guide - the Help Center Solution
A self-service destination featuring knowledge base articles, community forums, and a customer portal.
Know which content to use to answer questions, with augmented search and knowledge based suggestions. More than anything give customers the ability to self-serve while improving the overall support experience. Eventually reduce support costs by leveraging the chatbot called Answerbot.
Chat & Talk - Live channels
Live chat and messaging software that provides a fast and responsive way to connect with customers. Plus call center software that allows for more personal and productive phone support
Real-time customer support channel, tracking and recording so you don’t lose track of calls or interactions with chat agents. Seamless integration into the agent interface that improve multi-channel customer experiences and boost agent productivity. Increase reach, conversions, sales, and revenue.
Explore - Reporting
Analytics for the customer experience.
Measure and understand the entire customer journey with seamless, customized omnichannel reporting & analytics.
*Please note we receive commission on subscriptions purchased using the free trial link
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