What is Zendesk?
Gartner Magic Quadrant APPS Leader in CRM Customer Engagement Solutions
The Zendesk is a powerful and flexible customer service and engagement platform, which scales to meet the needs of any business. It helps organizations understand their customers, improve communication, and offer support where and when it’s needed most. All the products work closely together, sharing data, customer history, and communication channels, so your team can, too.
Affordable Zendesk Professional Services
Easy to implement and use, powerful to scale. Convenient, continuous conversations across all channels.
The complete customer service solution includes Support, Guide, Chat, Talk and messaging. Agent workspace combined with social messaging unifies channels into a single conversation thread, allowing you to meet your customers wherever they are.
Complete messaging solution right out of the box and fully customizable. AI and automation to answer questions without an agent. A seamless omnichannel solution with web, mobile, and social messaging. Centralized agent workspace with all multi channel interactions stored in one place
A beautifully simple system for tracking, prioritizing, and solving customer support tickets.
Integrated customer support that reduces customer effort to improve satisfaction and improves agent productivity. Easily scale your support operations with success metrics that are right for your business to capture efficiency, agent performance and customer experience. Includes more than 500 app integrations to extend account productivity and collaboration.
A self-service destination featuring knowledge base articles, community forums, and a customer portal.
Know which content to use to answer questions, with augmented search and knowledge based suggestions. More than anything give customers the ability to self-serve while improving the overall support experience. Eventually reduce support costs by leveraging the chatbot called Answerbot.
Chat & Talk - Live channels
Live chat and messaging software that provides a fast and responsive way to connect with customers. Plus call center software that allows for more personal and productive phone support
Real-time customer support channel, tracking and recording so you don’t lose track of calls or interactions with chat agents. Seamless integration into the agent interface that improve multi-channel customer experiences and boost agent productivity. Increase reach, conversions, sales, and revenue.
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