How Qvasa Supercharges Zendesk Analytics for Professional and Enterprise Teams
Elevate Your Zendesk Experience with Qvasa’s Real-Time Analytics
If you’re using Zendesk on a Professional or Enterprise plan, you already know the platform is powerful—but when it comes to analytics, it can fall short. Zendesk Explore, while robust in some ways, often leaves support teams waiting for updates, manually crunching data, and struggling to get real-time visibility.
That’s where Qvasa comes in—and why we’re excited to announce our new partnership with this game-changing analytics platform.
The Common Pain Points in Zendesk Explore
Let’s be honest. Zendesk Explore isn’t always enough when you’re trying to:
Get live updates on chat volume, wait times, or support demand.
Understand why customers are unhappy, or what’s driving negative CSAT.
Track agent performance in real time and optimize workflows.
Measure bot effectiveness or messaging KPIs in a unified way.
Set alerts for sudden spikes in ticket volume or staffing gaps.
Explore delivers good historical data, but when it comes to real-time monitoring, AI-driven insights, or proactive support optimization , it’s limited.
Enter Qvasa: Zendesk Analytics, Upgraded
Qvasa is built to fill the gaps Zendesk Explore leaves behind. It’s a seamless add-on that brings all your analytics into one actionable, live view. Here’s how it changes the game:
🔹 Live Dashboards
Monitor everything—chat, messaging, talk—in real time. Build custom dashboards that give you immediate visibility into support operations so you can respond, not react.
🔹 Alerting & Threshold Monitoring
Get proactive. Set alerts for high demand, long wait times, low staffing, or even brand-specific performance. Notifications go straight to Slack or SMS, so you’re always in the know.
🔹 AI-Powered Insights
Qvasa uses AI to auto-tag tickets, infer CSAT, detect DSAT patterns, and highlight trending issues. You’ll know exactly what your customers are feeling—without digging through reports.
🔹 Complete Messaging + Bot Analytics
Get the full picture of how your messaging channels and bots are performing, including deflection rates, handoff patterns, and Sunco integration visibility.
🔹 Agent Performance Metrics
From handle time to satisfaction impact, Qvasa offers deep dives into agent performance to help you coach smarter and drive better outcomes.
🔹 Accurate Staffing Projections
Using machine learning, Qvasa can project future support demand so you can staff up (or down) with confidence.
Why This Matters for Pro & Enterprise Users
You’re managing complex operations—maybe across brands, channels, or regions. You need tools that move as fast as your customers do. Qvasa is built to help high-performing support teams:
Increase efficiency with data that’s always up to date
Improve customer satisfaction by spotting and fixing problems before they escalate
Reduce agent burnout with smart staffing and alerting tools
Align teams with shared dashboards and consistent metrics
Real-Time Visibility, Real Results
We’ve seen firsthand how teams using Qvasa gain back time, clarity, and control. Whether it’s reducing missed SLA goals, improving first response time, or simply knowing when your queue is heating up—the difference is in the data.
Let’s Make Zendesk Smarter Together
At A Gratton’s Edge, our mission is to help you get the most out of the tools you already use. With our Qvasa partnership, you can finally experience the level of insight and proactivity your team deserves.
👉Curious to see how it works?
Book a Free Demo or Contact Our Team today and let’s show you what Qvasa can do inside your Zendesk setup.
