Welcome to A Gratton's Edge: Where Business Excellence Begins!

Unlock Your Business Potential with Cutting-Edge Solutions & Expert Guidance.

Smart Systems, Real Results

Choosing the right plan is crucial for your business growth. We offer tailored plans that fit your current needs and scale with your ambitions. Whether you're just starting out, expanding your team, or leading a large enterprise, we have a solution designed for you.

Starter

Done-for-you systems setup built for speed + simplicity.

Business Discovery

IYour custom roadmap to simplify, systemize, and scale.

Enablement

We set up the right tech stack for your team to thrive.

Launch-ready systems in 3 days or less—perfect for solo pros, coaches, and home-based wellness providers.

Website & funnel build (no tech headaches)
Booking & calendar setup
Email automation (welcome + nurture)
Lead capture quiz or form
Mobile-friendly client portal
Secure hosting (HIPAA-compliant where needed)

👉 Quick win, high impact. No tech stress.

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Launch-ready systems in 3 days or less—perfect for solo pros , coaches , and home-based wellness providers .

4–12 hour audit sessions (Basic to Pro)
Process mapping + tech gap analysis
System + tool recommendations
Documentation of current workflows
Best-fit software suggestions
Growth readiness snapshot

👉 Start with clarity. Build with confidence.

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Hands-on implementation of your tools—aligned with your workflows, goals, and business size.

Solution setup (Zendesk, Whale, Aircall & more)
Role-based configuration
Core automations + workflows
CRM + Helpdesk integration
Basic team training & SOP handoff
Light optimization on launch

👉 Tech that actually works for how you work.

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Not sure where to start?

Explore all services and find the best fit for your business.

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Ready to Supercharge Your Customer Support?

Transform Support Operations & Get Set up for success

Make the switch from Freshdesk to Zendesk Support with our expert onboarding and optimization service. Streamline workflows, automate tasks, and integrate seamlessly—all tailored to your business needs.

👉 Claim Your Limited Time 25% Discount! 👈

Other Services

We offer a full suite of services to help businesses streamline operations, improve customer support, and unlock greater productivity. Explore our services below and find the perfect fit for your team:

Custom Solutions & Digital Marketing

We know that not every business fits into a box. That’s why we offer Custom Solutions and Digital Marketing Services to fit the unique needs of your organization. Schedule a consultation to create a custom solution that matches your goals, whether it’s a bespoke integration or a specialized digital marketing strategy.

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Why Choose Us

Expertise Across Industries: With deep experience in customer support, healthcare, field services, learning management, and more, we bring unmatched expertise to every project.

Tailored Solutions: No two businesses are the same. That’s why we take a customized approach to every solution, ensuring you get what you need to succeed.

End-to-End Support: From initial discovery to ongoing optimization, we’re with you every step of the way.

Our Trusted Partners

See What Our Customer Say About Us

Kathy Carrington

Working with Aldith Gratton for a Zendesk installation and integration was a wonderful experience. She is professional, honor's her commitment, does excellent work, is an expert at Zendesk and is a delight to work with. I highly recommend her!

Fran Bishop

Aldith, Dalisha and the team at A Grattons edge were fantastic easy and fast to work with. They made the entire process so turnkey for me and my team.. Dont hes8just call them!

Jeremy B

They were a god-send! They came in saw the problem and helped our team set up an organized customer service solution using Zendesk in just a few days. AMAZING!

Frequently Asked Questions

Answers To Frequently Asked Questions

What services do you offer?

We provides a range of services including business discovery needs, software enablement, software optimization, user training, managed services, digital marketing, and custom quotes.

How can you help my business improve its processes?

We identify your unique business needs and implement tailored software solutions. Our team optimizes these solutions and provides comprehensive training to ensure your business operates efficiently.

What industries do you specialize in?

A Gratton's Edge serves a variety of industries, focusing on businesses looking to improve their processes through systemization, software enablement, and digital transformation.

How do you ensure data security and privacy?

We adhere to strict data protection and privacy practices. Our Privacy Policy outlines how we safeguard your information, ensuring your data is secure and used responsibly.

Can I get a custom solution tailored to my specific business needs?

Yes, we offer custom quotes and personalized solutions tailored to meet your specific business requirements. Contact us to discuss your unique needs and how we can help.

What kind of support can I expect from you after implementation?

We provide ongoing managed services and support to ensure your software solutions continue to perform optimally. Our team is always available to assist with any issues or additional training needs.