Welcome to A Gratton's Edge: Where Business Excellence Begins!
Unlock Your Business Potential with Cutting-Edge Solutions & Expert Guidance.
Ready to Supercharge Your Customer Support?
Transform Support Operations & Get Set up for success
Make the switch from Freshdesk to Zendesk Support with our expert onboarding and optimization service. Streamline workflows, automate tasks, and integrate seamlessly—all tailored to your business needs.
Our Services
We offer a full suite of services to help businesses streamline operations, improve customer support, and unlock greater productivity. Explore our services below and find the perfect fit for your team:
Business Discovery
Unlock hidden opportunities within your operations with our Business Discovery services. We offer expert audits designed to analyze workflows, uncover inefficiencies, and create a roadmap for improvement. From small startups to mid-sized businesses, our discovery sessions are tailored to your unique needs.
Basic: Ideal for small businesses starting out
Advanced: Perfect for growing businesses
Professional: Comprehensive for large, complex operations
Enablement
Simplify your software setup and configuration with our Enablement services. Whether you are implementing new tools like Zendesk Support, HouseCall Pro, or Trainual, we customize the setup to match your business size and complexity.
Basic: For small teams of up to 5 users
Advanced: For mid-sized teams needing more complex setups
Professional: Tailored for large teams with custom workflows & integrations
Optimization
Maximize the efficiency of your systems with our Optimization services. We help businesses fine-tune their processes, address pain points, and enhance system performance, leading to streamlined operations and better results.
Basic (4 Hrs): Up to 3 pain points addressed
Advanced (8 Hrs): For teams needing deeper adjustments
Professional (12 Hrs): Comprehensive optimizations for larger systems
Training
Equip your team with the knowledge they need to succeed through our expert-led virtual training sessions. Whether you’re onboarding new staff or optimizing current team performance, our training covers it all.
Small Team (1-3 participants): Personal training for smaller groups
Medium Team (4-10 participants): Hands-on, role-based sessions
Large Team (11-20 participants): Comprehensive training across departments
Managed Services
Our Managed Services ensure your systems remain efficient and fully optimized. From regular monitoring to ongoing support, we help keep your software and processes running smoothly. Choose the service package that best suits your needs, whether it’s weekly, monthly, or quarterly.
Custom Solutions & Digital Marketing
We know that not every business fits into a box. That’s why we offer Custom Solutions and Digital Marketing Services to fit the unique needs of your organization. Schedule a consultation to create a custom solution that matches your goals, whether it’s a bespoke integration or a specialized digital marketing strategy.
Why Choose Us
Expertise Across Industries: With deep experience in customer support, healthcare, field services, learning management, and more, we bring unmatched expertise to every project.
Tailored Solutions: No two businesses are the same. That’s why we take a customized approach to every solution, ensuring you get what you need to succeed.
End-to-End Support: From initial discovery to ongoing optimization, we’re with you every step of the way.
See What Our Customer Say About Us
Kathy Carrington
Working with Aldith Gratton for a Zendesk installation and integration was a wonderful experience. She is professional, honor's her commitment, does excellent work, is an expert at Zendesk and is a delight to work with. I highly recommend her!
Fran Bishop
Aldith, Dalisha and the team at A Grattons edge were fantastic easy and fast to work with. They made the entire process so turnkey for me and my team.. Dont hes8just call them!
Jeremy B
They were a god-send! They came in saw the problem and helped our team set up an organized customer service solution using Zendesk in just a few days. AMAZING!
Frequently Asked Questions
Answers To Frequently Asked Questions
What services do you offer?
We provides a range of services including business discovery needs, software enablement, software optimization, user training, managed services, digital marketing, and custom quotes.
How can you help my business improve its processes?
We identify your unique business needs and implement tailored software solutions. Our team optimizes these solutions and provides comprehensive training to ensure your business operates efficiently.
What industries do you specialize in?
A Gratton's Edge serves a variety of industries, focusing on businesses looking to improve their processes through systemization, software enablement, and digital transformation.
How do you ensure data security and privacy?
We adhere to strict data protection and privacy practices. Our Privacy Policy outlines how we safeguard your information, ensuring your data is secure and used responsibly.
Can I get a custom solution tailored to my specific business needs?
Yes, we offer custom quotes and personalized solutions tailored to meet your specific business requirements. Contact us to discuss your unique needs and how we can help.
What kind of support can I expect from you after implementation?
We provide ongoing managed services and support to ensure your software solutions continue to perform optimally. Our team is always available to assist with any issues or additional training needs.
Contact Us
(844) 334-3762
292 S Frontage Rd, #1003, New London CT 06320
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