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Fine-Tune Your Systems for Peak Performance
Even the best systems can stagnate over time. Our Optimization services are designed to unlock the full potential of your tools, with a focus on boosting productivity and aligning systems with business goals.
Basic Optimization
(up to 4hrs)
Small businesses or teams needing minor adjustments
Advanced Optimization
(up to 8hrs)
Mid-sized teams needing system reconfiguration and enhanced performance
Pro Optimization
(up to 12hrs)
Large teams or businesses with complex systems requiring extensive optimizations.
$747
Initial system audit
Up to 3 pain points addressed
Minor workflow adjustments
Recommendations for future improvements
$1497
Full system audit
Up to 5 pain points addressed
Major workflow and automation adjustments
Integration fine-tuning
$2497
In-depth system audit
Unlimited pain points addressed
Custom automations and workflows
Performance reporting and recommendations
How Optimization Works?
Comprehensive System Audit:
We begin with a detailed audit of your current system setup, identifying inefficiencies, bottlenecks, and underutilized features.
Tailored Improvement Plan:
Based on the audit, we develop a customized optimization plan that addresses specific pain points and aligns with your business objectives.
Implementation & Adjustments:
We make the necessary adjustments, whether it’s automating processes, restructuring workflows, or integrating additional features, to improve system performance.
Monitoring & Ongoing Support:
After the optimizations are in place, we monitor your system to ensure it’s running smoothly. Our team is available for ongoing support to fine-tune and adjust as your business evolves.
Don't worry, we can help!
Zendesk Support Optimization
Problem
A large retail company using Zendesk Support had grown rapidly, but their support system hadn’t kept pace.
They faced long ticket resolution times, disorganized support queues, and customer complaints about slow responses.
Our Approach
System Audit: We conducted a comprehensive audit of their Zendesk Support system, analyzing ticket routing, automation rules, and the use of macros by agents. The audit revealed that many support tickets were being misrouted, and repetitive tasks were slowing down agents.
Tailored Improvement Plan: We recommended creating custom ticket routing rules based on priority and department, ensuring tickets reached the right agents faster.
We proposed setting up automated triggers to escalate tickets that were unresolved after a certain time.
We designed a set of pre-built response macros to handle frequently asked questions and common issues, speeding up response times.
Implementations
We implemented the routing and automation adjustments, which significantly improved the accuracy of ticket assignments.
Agents were trained to use macros more efficiently, and the support team adopted the new workflow within two weeks.
We also integrated Zendesk Support with the client’s inventory management system, allowing support agents to quickly verify stock availability without leaving the platform.
Monitoring & Ongoing Support:
We monitored the system for a 30-day period. During this time, we adjusted some triggers and workflows based on real-time feedback from the support team.
The client opted for our ongoing support package, which allowed for continuous fine-tuning as their needs evolved.
Outcome
Within the first 60 days, the company saw a 40% reduction in ticket resolution times and a 25% increase in customer satisfaction.
The support team reported a significant improvement in daily efficiency, allowing them to handle a higher volume of tickets without increasing staff.
Want to see how optimized your systems can be?
Frequently Asked Questions
Answers To Frequently Asked Questions
What services do you offer?
We provides a range of services including business discovery needs, software enablement, software optimization, user training, managed services, digital marketing, and custom quotes.
How can you help my business improve its processes?
We identify your unique business needs and implement tailored software solutions. Our team optimizes these solutions and provides comprehensive training to ensure your business operates efficiently.
What industries do you specialize in?
A Gratton's Edge serves a variety of industries, focusing on businesses looking to improve their processes through systemization, software enablement, and digital transformation.
How do you ensure data security and privacy?
We adhere to strict data protection and privacy practices. Our Privacy Policy outlines how we safeguard your information, ensuring your data is secure and used responsibly.
Can I get a custom solution tailored to my specific business needs?
Yes, we offer custom quotes and personalized solutions tailored to meet your specific business requirements. Contact us to discuss your unique needs and how we can help.
What kind of support can I expect from you after implementation?
We provide ongoing managed services and support to ensure your software solutions continue to perform optimally. Our team is always available to assist with any issues or additional training needs.
Contact Us
(844) 334-3762
292 S Frontage Rd, #1003, New London CT 06320
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