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Keep Your Systems Running Smoothly, Day After Day
Our Managed Services are ideal for businesses looking to outsource the management of their systems to expert hands, allowing you to focus on what matters most—growing your business. With multiple tiers available, we tailor our support to your needs, offering proactive monitoring, regular updates, and dedicated support.
Basic Support
(Up to 5 hrs)
Ideal for small businesses with standard support needs
Advanced Support
(Up to 10 hrs)
Perfect for mid-sized businesses needing more in-depth support
Professional Support
(Up to 20 hrs)
Ideal for larger businesses or those with complex systems
$497
Up to 5 support hours
System monitoring and basic troubleshooting
Monthly performance reports
$897
Up to 10 support hours
Includes Basic Support features plus:
Workflow adjustments
Software integrations
Priority response within 12 hours
$1697
Up to 20 support hours
Includes Advanced Support features plus:
Small custom optimization projects sessions for ongoing use
Real-time system monitoring and weekly reports
How Managed Services Work?
Proactive System Monitoring: We continuously monitor your business systems to identify potential issues before they become problems. This helps ensure your platform stays efficient and reliable, minimizing downtime..
Routine Maintenance & Updates: Our team handles regular software updates, bug fixes, and feature upgrades, ensuring your systems are always up-to-date and running at peak performance without interrupting your workflow.
Ongoing Optimization: We analyze your workflows and system performance regularly, making necessary adjustments to optimize processes, improve efficiency, and reduce operational bottlenecks over time.
Dedicated Support & Troubleshooting: With our tiered support plans, you receive a set number of monthly hours for troubleshooting, system enhancements, and custom requests, ensuring you always have expert help when you need it.
Don't worry, we can help!
HouseCall Pro Managed Services
The Problem
A growing home service company uses HouseCall Pro to manage their booking, dispatch, and payment processes.
While the platform worked well initially, as the business scaled, they faced issues with system lag, errors in automated dispatching, and difficulty keeping up with feature updates.
They needed continuous support to keep their operations smooth without diverting attention from their growing customer base.
Our Approach
Proactive Monitoring: We set up real-time monitoring for the client’s HouseCall Pro system, keeping an eye on system health, integrations, and any potential performance issues. This helped prevent service interruptions during peak hours.
Workflow Adjustments: The client’s team was having trouble with their job scheduling and dispatching automation. Our team reviewed the workflows, streamlined the automation rules, and tested the updates to reduce errors and ensure jobs were assigned efficiently.
Next Steps
Software Updates & Optimization: As HouseCall Pro rolled out new features, the client wasn’t taking full advantage of them. We handled the updates, configured new features like customer text reminders and payment processing optimizations, and trained their team on how to use these new tools.
Ongoing Support: With our Advanced Support plan, the client had access to 10 support hours per month, which covered everything from troubleshooting minor issues to integrating HouseCall Pro with their accounting software for smoother invoicing. Our team remained available for urgent fixes within a 12-hour window, minimizing disruptions.
Outcome
Within three months of our Managed Services, the client saw a 25% reduction in dispatching errors and improved overall system performance, resulting in smoother daily operations and fewer service delays.
They also adopted new features that helped increase on-time job completion by 15% and reduced manual processes, freeing up valuable staff time.
Ready to keep your business running smoothly?
Frequently Asked Questions
Answers To Frequently Asked Questions
What services do you offer?
We provides a range of services including business discovery needs, software enablement, software optimization, user training, managed services, digital marketing, and custom quotes.
How can you help my business improve its processes?
We identify your unique business needs and implement tailored software solutions. Our team optimizes these solutions and provides comprehensive training to ensure your business operates efficiently.
What industries do you specialize in?
A Gratton's Edge serves a variety of industries, focusing on businesses looking to improve their processes through systemization, software enablement, and digital transformation.
How do you ensure data security and privacy?
We adhere to strict data protection and privacy practices. Our Privacy Policy outlines how we safeguard your information, ensuring your data is secure and used responsibly.
Can I get a custom solution tailored to my specific business needs?
Yes, we offer custom quotes and personalized solutions tailored to meet your specific business requirements. Contact us to discuss your unique needs and how we can help.
What kind of support can I expect from you after implementation?
We provide ongoing managed services and support to ensure your software solutions continue to perform optimally. Our team is always available to assist with any issues or additional training needs.
Contact Us
(844) 334-3762
292 S Frontage Rd, #1003, New London CT 06320
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