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Seamless Enablement for Every Business Size
Getting started with new software can be overwhelming. Our Enablement services are designed to simplify the process, offering custom configurations based on your business’s complexity and size. We handle everything from setup to integration to ensure your team is ready to go.
Basic Enablement
(up to 5 users)
Small businesses or teams of up to 5 users starting with simple configurations.
Advanced Enablement
(6-15 users)
Mid-sized businesses with 6-15 users needing more complex workflows and integrations
Pro Enablement
(16+ users)
Large teams (16+ users) or businesses with complex, multi-departmental needs.
$997
System setup and initial configuration
User setup and permissions
Basic automations
Walkthrough of key features
$2497
Full system configuration
Advanced automations and workflows
Integrations with existing systems*
Team training on key features
$4997+
Full system and multi-department configuration
Custom automations and advanced workflows
Data migration from previous systems
In-depth training for multiple teams
Ongoing support for launch
(Custom pricing based on complexity)
How Enablement Works?
Consultation & Planning: We start with a detailed consultation to understand your business goals and how the software will support them.
Setup & Customization: We configure the software to suit your needs, whether it’s a simple setup for small teams or an advanced, fully customized workflow for large organizations.
Training & Handoff: Once the setup is complete, we provide thorough training to ensure your team is ready to use the system efficiently.
Ongoing Support: We offer post-implementation support to resolve any issues and fine-tune the system as your business evolves.
Don't worry, we can help!
Zendesk Sell Enablement
Problem
A fast-growing B2B SaaS company was using a legacy CRM system that no longer met their sales team’s needs.
They were experiencing data silos, lack of automation, and poor visibility into sales pipelines.
They wanted to transition to Zendesk Sell but needed help with implementation and customization to fit their unique sales process.
Our Approach
Consultation & Goal Setting: We started with an in-depth consultation to understand their sales process, team structure, and key pain points. We discovered that their current system didn’t allow for automated lead scoring or effective follow-ups, resulting in missed opportunities.
Lead Management: We set up custom lead scoring rules to prioritize high-quality leads based on specific criteria like industry, company size, and engagement.
Next Steps
Sales Pipeline: We designed multiple sales pipelines to reflect different stages of the client’s sales process, from prospecting to closing, and added custom fields to capture important deal details.
Automation: Automation rules were put in place to send follow-up reminders to sales reps for deals that had stalled, and to trigger email sequences for nurturing cold leads.
Finish Up
We integrated Zendesk Sell with the client’s marketing automation platform, ensuring seamless communication between the sales and marketing teams. This allowed for better lead tracking and handoff between departments.
Training & Support: After the setup, we provided role-based training for the sales team to ensure they understood how to use the system effectively, particularly the new automation features. We also offered ongoing support to resolve any technical issues that arose during the transition.
Outcome
Within 90 days, the company saw a 20% increase in closed deals, thanks to improved lead management and automated follow-ups.
The sales team reported a 40% reduction in time spent on manual tasks, allowing them to focus on high-priority deals.
Ready to streamline your business process?
Frequently Asked Questions
Answers To Frequently Asked Questions
What services do you offer?
We provides a range of services including business discovery needs, software enablement, software optimization, user training, managed services, digital marketing, and custom quotes.
How can you help my business improve its processes?
We identify your unique business needs and implement tailored software solutions. Our team optimizes these solutions and provides comprehensive training to ensure your business operates efficiently.
What industries do you specialize in?
A Gratton's Edge serves a variety of industries, focusing on businesses looking to improve their processes through systemization, software enablement, and digital transformation.
How do you ensure data security and privacy?
We adhere to strict data protection and privacy practices. Our Privacy Policy outlines how we safeguard your information, ensuring your data is secure and used responsibly.
Can I get a custom solution tailored to my specific business needs?
Yes, we offer custom quotes and personalized solutions tailored to meet your specific business requirements. Contact us to discuss your unique needs and how we can help.
What kind of support can I expect from you after implementation?
We provide ongoing managed services and support to ensure your software solutions continue to perform optimally. Our team is always available to assist with any issues or additional training needs.
Contact Us
(844) 334-3762
292 S Frontage Rd, #1003, New London CT 06320
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